Cann Print FAQs

Cann Print Frequently Asked QuestionsFAQ’s

Can you print jobs that are different than the standard formats that you offer?
Yes. Use our form on the ‘Quotation Request’ page to request a quote on any job that doesn't fit our standard formats.

What kind of paper will my job be printed on?
We have several paper types available, depending on what you are ordering.

Unlike other ‘Affordable’ printing companies we do not buy ‘end of line’ or cheap paper. We make a point of buying the highest quality paper. We use the Essential Range from Premier Paper. Feel free to check their website on

How well will my job match what I see on my monitor?
Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.

Will you match a sample I print out on my own printer, or a previously printed sample?
At Cann Print, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing colour" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

Bottom line: the final product we produce for you is unlikely to match the output from your inkjet - it will look more professional!

How long will it take to get my order?
Most jobs will be shipped within 5 business days after you approve your proof online. Please check the specific product ordering page for available turnaround times.

Will I always receive exactly the quantity I order?
Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

Can I send you documents created in MS Word or PowerPoint?
Absolutely! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other colour images, send them in. A small artworking charge may be applied in order to convert your files to PDF. You will be advised of this at time of order.

What other file formats can you take?
We can take any Mac or PC version of Quark, Pagemaker, InDesign, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, any file output as a PDF.

What types of storage media do you accept?
We can take your files on a CD, DVD or Zip disk.

Copyright Issues
Cann Print cannot be held responsible for any artwork copyright infringements on artwork supplied by customers. The customer must have permission to use all images, text and logos that are supplied to When signing off a job, prior to printing, the customer acknowledges that copyright responsibility is held with themselves, and not Cann Print

Will my artwork be checked for mistakes?
We cannot be held responsible for any mistakes with your artwork. It is very important you check your artwork and proofs very carefully as they are your responsibility. It is always best to read the copy several times by at least two different people. We will usually provide a proof approval for you to sign when you are sure everything is correct.

When will I have to pay for my order?
Payment will need to be made when placing the order. Please note if paying by cheque we will need to let the cheque clear before your order can be put into production. No credit or accounts will be set up for customers.

Can I pay by credit card?
Credit card payments are welcome as they speed up the turnaround time of your order as payment is instant.

view basket 0 items | 0.00